Privacy Policy
Last Updated: January 2026
At Lombok Adventure Trip, we value your trust. We understand that your personal information is private, and we are committed to protecting it. This policy explains what information we collect, why we need it, and how we keep it safe.
- Information We Collect
To organize your trip effectively, we may ask for the following details:
Personal Contact: Name, Email Address, and WhatsApp Number.
Trip Details: Flight schedules (for airport pick-up) and accommodation details.
Identification (Crucial for Trekking): For Mount Rinjani trekking packages, we are required by the Mount Rinjani National Park Authority to collect a copy of your Passport (for foreigners) or KTP (for locals) for insurance and entry permit registration.
Health & Dietary: Information regarding food allergies or specific medical conditions to ensure your safety during the trek.
- How We Use Your Information
We use your data solely for the purpose of organizing your adventure:
To process your booking and issue your Booking Voucher.
To register your entry permit with the National Park (e-Rinjani System).
To coordinate with our drivers for pick-up and drop-off services.
To communicate important updates regarding weather or itinerary changes.
- Information Sharing
We do not sell, trade, or rent your personal information to third parties. We only share necessary details with:
Government Authorities: Specifically the National Park Office for trekking permits.
Operational Partners: Hotels (for room booking) or Fast Boat operators (if your package includes transport to Gili/Bali).
- Data Security
We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. Digital copies of passports are stored securely and are deleted from our local devices once your trip is completed. - Your Rights
You have the right to request access to the personal data we hold about you or request its deletion after your trip is finished. Please contact us if you wish to do so. - Contact Us
If you have any questions regarding this Privacy Policy, please contact us directly:
Lombok Adventure Trip
Address: Jl. Biduri Gg. Manta no 9. Batu layar – Lombok Island – West Nusa Tenggara – Indonesia
WhatsApp: +62 851-7700-0677